Priority Carers Limited — Web Privacy & Payments Policy
1. Introduction
This policy explains how Priority Carers Limited (“we”, “us”) handles personal data collected through our website (www.prioritycarers.co.uk), including data collected during purchases of online training. We also outline how payments are processed and how we protect user rights and privacy under UK GDPR and the Data Protection Act 2018 iubenda+4LegalVision UK+4Sprintlaw UK+4.
2. Data We Collect
Contact Data: names, email addresses, phone numbers (e.g., from contact forms or course sign-up).
Billing Data: payment details processed securely via Stripe (card details are not stored by us).
Usage Data: IP addresses, session information, analytics cookies, and device/browser data Sprintlaw UKICO.
3. How We Use Your Data
We process personal data to:
Manage course enrollments and payments.
Communicate about course access, support, and updates.
Comply with contractual and legal obligations.
Improve our services and website performance.
4. Lawful Basis for Processing
We rely on:
Contract: necessary to deliver training services.
Legal obligation: e.g., financial recordkeeping.
Legitimate interest: improving site security, analytics.
Consent: for non-essential cookies.
5. Cookies & Tracking
Our website uses cookies to enhance user experience and for analytics. Non-essential cookies require your explicit consent. You can manage or withdraw consent via cookie settings. CookieYes+15ICO+15Harper James+15ICO+10iubenda+10Rocket Lawyer+10IONOS+10Practical Law+10Rocket Lawyer+10Harper James.
6. Your Data Rights
Under UK GDPR, you have rights to:
Access, correct, or delete your personal data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time (where consent is the basis).
Lodge a complaint with the ICO if needed WIRED+3ICO+3Harper James+3Rocket Lawyer+1TermlyHarper James.
7. Data Retention
Customer/contact data: retained for up to 6 years for tax and financial compliance.
Training logs and certificates: retained for the duration of engagement plus 6 years.
Cookies & analytics: retained according to tool-specific settings (e.g. 90 days).
8. Third-Party Processors
We share data only with trusted partners who support our services:
Stripe (payment processing).
Flexebee (training delivery).
Analytics providers (e.g., Google Analytics) for performance metrics.
Each partner is contractually obliged to process data securely and only for agreed purposes.
9. Data Security
We employ industry-standard safeguards:
Secure SSL encryption on all pages.
Access controls and limited staff access.
Regular reviews of partners’ security measures LegalVision UK+6WIRED+6ICO+6Sprintlaw UK+2Termly+2.
10. Training Payments & Refunds
Payments are processed via Stripe. Card details are not stored on our site.
Once course access is provided (login details emailed), no refunds are available.
If access is not received within 48 hours, contact support@prioritycarers.co.uk.
Stripe receipts are issued automatically.
11. Policy Updates
We review this policy annually or as necessary. Updates will be published on the website and are effective immediately upon posting Termly+1.
12. Contact Us
For questions about this policy or your rights, you can reach us at:
Data Controller:
Priority Carers Limited
Registered Office: Metro House, Northgate, Chichester, West Sussex, PO19 1BE
Email: support@prioritycarers.co.uk